Frequently Asked Questions
When can I drop off donations?
Donation drop-offs are accepted at the ReStore Tuesday through Saturday, from 10:00 AM to 4:00 PM.
What happens
to my donation?
Does it go into
a Habitat home?
Habitat for Humanity Rogue Valley prioritizes donated materials for use in our home construction and repair programs whenever possible. Most donated items, however, are sold through our ReStore at low cost to the public. Proceeds from the ReStore directly support Habitat’s mission by helping fund the construction of safe, affordable homes for hardworking, low-income families in our community.
Your donation also helps local homeowners access affordable home-improvement materials—and keeps reusable items out of landfills. In the past year alone, our ReStore diverted more than 1,500 tons of reusable materials from local landfills.
At this time, we do not have the capacity to repair, refurbish, or clean donated items. For this reason, we can only accept donations that are lightly used, clean, and in good working condition. This helps us keep costs low and ensures donated items can be resold quickly to support our mission.
Does the ReStore repair or refurbish donated items?
Does the ReStore accept scrap metal or non-working appliances?
No. We are unable to accept scrap metal or non-working appliances. Unfortunately, we do not have the resources to recycle or dispose of these items safely and responsibly.
For safety and efficiency reasons, our donation pickup team cannot enter a donor’s residence. All items scheduled for pickup must be placed curbside, in a designated parking space, or inside an open garage at the time of pickup. We appreciate your understanding.
Can the ReStore pick up donations from inside my home?
How soon can you pick up my donation?
Donation pickups are scheduled Tuesday through Friday. On average, pickups are scheduled about three weeks out, though wait times may be longer during busy seasons.
To stay efficient, pickup routes are organized by zip code. We appreciate your flexibility as we work to accommodate donations throughout the Rogue Valley.
We can provide a donation receipt at the time of pickup or email one if an email address is provided. Please note that Habitat for Humanity cannot assign a monetary value to donated items. The value of your donation is determined by IRS guidelines, and your tax professional can help you determine the appropriate deduction.
How do I claim my donation as a tax deduction?
What if I need to cancel or reschedule my donation pickup?
If you need to cancel or reschedule, please notify us at least 48 hours in advance. This allows us to adjust routes and offer pickup times to other donors.